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Start a Remote Assistance Session by Sending a File

Use Remote Assistance via Sending a File

If you use Web-based e-mail such as Hotmail or other similar services, you can use Remote Assistance by saving your request as a file and attaching it to an e-mail.

To invite a coworker to help you via Remote Assistance

  1. Click Start, click Help and Support, and then click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading.
  2. Click Invite someone to help you, and then select Save Invitation as a file.
  3. Enter your name, and then choose a time on the Set the Invitation to Expire drop down box, (the default is 1 hour). Click Continue.
  4. Type in a password and then click Save Invitation. The Save File dialog box appears. Save the file in the My Documents folder as shown below.
  5. Open the My Documents folder, select the invitation file, and then click E-mail this file.
  6. After sending the e-mail, you will need to inform your coworker of the password. You can do this in a separate e-mail, over the telephone, or any way that is convenient and secure.

Your coworker can follow these steps to accept your invitation and start helping you.

To accept a Remote Assistance invitation

  1. Open the e-mail message, and then open the attached Remote Assistance Invitation file.
  2. Enter the password and click Yes.
  3. The Attempting to Start Remote Assistance Session box appears. You can begin Remote Assistance

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Related Topics

How to configure Remote Assistance without sending invitation

How to use Remote Assistance without sending invitation

Unable to log you on because of an account restriction

How to modify the remote Assistance Invitation

Three ways to use Remote Assistance
   Use Remote Assistance via Instant Messaging
   Use Remote Assistance via E-Mail
   Use Remote Assistance via Sending a File

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