Q: I setup a new desk phone for a new user. She can make a call. However, the screen shows Available only, no user name and extension. Why?
A: The user needs to log into the phone or the phone needs to be assigned to the user by the MAC address in director
The process to log in to the phone is as follows
- Press the voicemail key on the phone
- It should say enter the extension number
- Enter the password (default is 1234) then press #
- When you hear the main menu press 7 for personal options
- Press 3 to assign the extension
- Press 1 to assign to this phone.
Please view this step by step video:
