Situation: By design, an Office 365 user can’t open a case with Microsoft 365 support except you want to assign Service Administrative roles to the user or helpdesk. here is how to do so.
- Login azure using your administrative account.
- Go to Azure Active Directory.
3. Go to Users>All users.
4. Type the username in Search bar.
5. Click om the username, ITHelper in our example.
6. On the left click on Assigned roles.
7. In the Search bar, type the role, for example, Customer LockBox access approver and Service support administrator.
8. Add these roles: Customer LockBox access approver and Service support administrator.
9. Save the settings. ITHelper should be able to open a case with Microsoft.
