If your Duo account is locked, you can try the following steps to unlock it:
- Go to the Duo login page and enter your username and password as usual.
- If your account is locked, you should see a message that says “Your account is locked. Please contact your administrator.”
- Contact your Duo administrator and ask them to unlock your account. They can do this by logging into their Duo dashboard, navigating to the “Users” section, and selecting your account. From there, they can click on the “Actions” dropdown menu and choose “Unlock user.”
- Once your account is unlocked, you should be able to log in to Duo again as usual.
If you are the Duo administrator and your own account is locked, you can follow the same steps above, but instead of contacting another administrator, you can use another account with administrative privileges to unlock your account. If you do not have another administrative account, you can contact Duo customer support for assistance.
