Situation: the client keeps having an issue with an external email address. Whenever an email comes from the externa email address, it always is marked spam and sent to quarantine.
Resolution: We can create a bypass tule. here is how.
- Login Microsoft 365 admin center.
- Go to Exchange admin center.
- Navigate to Mail flow>Rules.
- Click on Add a rule.
5. Click on Create a new rule.
6. Enter the Name, Apply this if, Do the following and make sure you select Modify the message properties and Set the spam confidence leave (SCL) to -1.
7. It looks like this.
8. make sure it is Enabled.
