Situation: None of user can access the time clock, TrusShift network device.
Solution 1: Reset the network device by unplugging the power cord and plugging it back in.
Solution 2: The device might not be assigned an IP address or could be on a different network. Try the following:
- Ping the device if you know its IP address.
- In the DHCP settings, ensure the device is on the same network and that an IP address has been assigned to it.
- Verify that the DHCP settings on the network device are set to “Auto” or are configured for static IP.
Solution 3: An IP address conflict might be preventing access to the network device. For example, the IP address 192.168.1.101 might already be in use by another device.
It is recommended to use static IP addresses to avoid conflicts.
Solution 4: The issue could be due to a bad cable or the device being too far away to obtain an IP address from the DHCP server. Use a laptop to test it.
Please view this step by step video:
