We received a return MacBook pro without knowing the password. We would like to reset it. However, We can’t get reset screen by pressing command + R. Any help?
- Turn off the MacBook Pro.
- Power it on and immediately press and hold Command (⌘) + R until you see the Apple logo or a spinning globe.
- Release the keys when you see the Recovery Mode screen.
- Select “Disk Utility” from the menu and click “Continue”.
- In Disk Utility, select your startup disk (usually named “Macintosh HD”) and click “Erase”.
- Follow the prompts to erase the disk1. This will delete all data on the MacBook Pro, so make sure you have backed up any important data if possible.
- After erasing the disk, you can choose to reinstall macOS by selecting “Reinstall macOS” from the menu.
If these steps don’t work, you might need to use Terminal commands to reset the password.
I do see the apple log and a spinning globe, but it doesn’t show Recovery mode and disk utility.
Let’s try a different approach:
- Reset the SMC (System Management Controller):
- For MacBooks with non-removable batteries: Shut down your Mac, then press and hold Shift + Control + Option on the left side of the keyboard, along with the power button for 10 seconds. Release all keys and then press the power button to turn on your Mac.
- For MacBooks with removable batteries: Shut down your Mac, remove the battery, press and hold the power button for 5 seconds, reinsert the battery, and then turn on your Mac.
- Try Internet Recovery Mode:
- Turn off your Mac.
- Turn it on and immediately press and hold Option (⌥) + Command (⌘) + R until you see the spinning globe or a Wi-Fi symbol.
- This will download the necessary recovery tools from the internet1.
- Use a Bootable Installer:
- If you have access to another Mac, you can create a bootable installer for macOS on a USB drive2. Then, use that USB drive to boot your Mac and access Recovery Mode.
If none of these methods work, it might be a hardware issue, and you may need to contact Apple Support for further assistance.
no mater I try, it always comes with Recovery assistant does not remove mode meaning no disk utility.
You
no mater I try, it always comes withRecovery assistant not remove mode meaniing no isk utility.
Copilot
It sounds like you’re encountering an issue where Recovery Mode isn’t providing the usual utilities menu1. This can happen for a few reasons, but don’t worry, we can try a few more steps:
- Try Internet Recovery Mode: Turn off your Mac, then turn it on and immediately press and hold Option (⌥) + Command (⌘) + R until you see a spinning globe or a Wi-Fi symbol2. This will download the necessary recovery tools from the internet2.
- Use Terminal in Recovery Mode: If you still see the Recovery Assistant but not Disk Utility, you can use Terminal to reset the password:
- Open Terminal from the menu.
- Type
resetpassword(all one word, lowercase) and press Enter. - A new window will open where you can reset the password for any user account on the Mac.
- Create a Bootable Installer: If the above steps don’t work, you can create a bootable installer for macOS on another Mac and use that to boot your Mac and access Recovery Mode2.
If none of these methods work, it might be a hardware issue, and contacting Apple Support for further assistance would be a good next step.