Author: Bob Lin

Server name for Microsoft 365/Office 365 accounts is: outlook.office365.com.

To find the server name, you can login OWA to check it.

1. Sign into office.com
2. Click Settings in the upper right-hand corner.
3. Click Mail from the Your app settings section on the right-hand side near the bottom of the screen. If you don’t see Mail, click on View all Outlook settings.

1. Expand Mail on the left-hand side under the Options menu.

1. Expand Accounts.
2. Click POP and IMAP.
3. Copy the value for Pop setting and IMAP setting.

This article based on Microsoft Edge.

1. Open Edge, then click the three dots for settings … > Settings > Passwords.

2. Click on Settings

3.  Click on Passwords.

4. Click Turn off in Go to Dashlane – Password Manager settings to change this.

1. Login Microsoft 365 admin center.
2. Click on Users>Active users.

3. Find and select the user mailbox you want to work on.

4. Click Mail.

5. Under Email apps, click Manage email apps.

6. Under Manage email apps, check Authenticated SMTP.

7. Click Save to complete the settings.

Modern Authentication is enabled by default in Office 365. Modern Authentication in Office 365 is a combination of authentication and authorization methods. It’s more secure than the Basic Authentication method, which relied only on a username and password. There are some situations, you may want to enable basic Authentication.

There are Mutiple options to enabling basic authentication in Office 365.

Option 1: Enable the organization Basic Authentication from Office 365

1. Login the Microsoft 365 Admin Center
2. Expand Settings and click on Org Settings

3. Select Modern authentication

4. Under Allow access to basic authentication, check Authenticated SMTP.

5. Click on Save

Option 2: Enable the organization Basic Authentication using PowerShell

1. Run PowerShell as administrator.
2. Connect to Exchange Online PowerShell by running the following command:

Import-Module ExchangeOnlineManagement

Connect-ExchangeOnline -UserPrincipalName [-ShowBanner:$false] [-ExchangeEnvironmentName ] [-DelegatedOrganization ] [-PSSessionOption $ProxyOptions]

For example:

Connect-ExchangeOnline -UserPrincipalName blin@blin

3. Enable Modern Authentication use this command:

Set-OrganizationConfig -OAuth2ClientProfileEnabled $true

Note: To verify that the change you just made took place:

Get-OrganizationConfig | Format-Table -Auto Name,OAuth*

1. Login Office 365.
2. Go to Users>Active Users.

3. Search and find the user you want to enable or disable the MFA.

4. Click on Manage multifactor authentication

5. In multi-factor authentication, search the user.

6. You can enable or disable MFA here.

7. click enable multi-factor auth

In some cases, you may want to generate a Office 365 password. For example, Veeam, Symantec, scanner need to send email notification, but can’t do so because office 365 requires verification. This article shows you how to generate Office 365 password.

1. Login Office 365.
2. Click your image and then View account.

3. On the left pane, click on Security info.

4. Click on Add sign-in method.

5. In Add a method, select App password.

6. Enter the password.

7. Click on Next, it will generate an app password.

Situation: When purchasing or renewing Veeam backup license, you will be License Administrator who will manage the license and support. if other IT personals need to contact or open a case with Veeam support, you need to add them to Case Administrator. Here is how to do so.

1. Login my.veeam.com as License Administrator.
2. Click on Support>Case Administrators.

3. Click on Add Administrator.

4. Enter the IT personals’ email addresses. Then Click on Next.

5. Under Create new Case administrator, select Support ID

6. Click Save to complete it.

1. Download the firmware from Dell website.
2. Login iDRAC.
3. Go to Maintenance.

3. Under Manual Update, keep Location Type is Local. Click on Choose File.

4. Select the firmware you just downloaded.

5. Click on Upload.

6. In Update Details, check the firmware you selected, and click Install and Reboot or Install Next Reboot.

7. You may see this popup. click on Job Queue.

8. you can monitor the job.

Situation: The client would like to give their helpdesk administrative permissions. Here is how to do so.

From the director select the gear icon in the top left.  Expand administrative Permissions and select Administrators.  Select New then add the users extension number below and select system admin from the drop down menu, then click save.  They will use the same username / password as their client.  See Image below and let me know if you have any questions. 

Situation: The client would like to train his new employee by allowing the employee to listen in on their phone calls.

Resolution: We can setup Mitel Silent Monitor. Quoted from Mitel:

This is the step: Enabled Barge-in and Silent Monitor.  You can do this with the *codes you listed in the email or from the client software.  In the software right click on the contact and select barge in or silent monitor while that user is on a call.