Author: Bob Lin

For the security reason, AutoPlay and AutoRun mat be disabled or you want to disable them. This video shows how to enable or disable AutoPlay and AutoRun .

Type in autoplay in the Search bar and click Open.

On the left pan, click on AutoPlay

You can turn on of off AutoPlay here. 

You also options to Choose Autoplay default for removable drives, memory cards and cell phone to take actions such as Take no action, Open folder to view files, Ask me every time, and Configure storage settings.

Do the same on AutoRun by typing autorun in Search bar. Then click on Open.

* You can enable or disable Autorun here.

You also have an option to enable or disable AutoPlay and AutoRun using the Group Policy

* Type gpedit in the Search bar and then click Open.

•Navigate to Computer Configuration>Administrative Templates > Windows Components > AutoPlay Policies.

* Double-click on AutoPlay Policies. You will have option to manage AutoPlay and AutoRun.

Please view this step by step video:

By default, Windows 10 opens PDF with Microsoft Edge. That may cause some problems and can’t open the new version of PDF file. This video shows how to setup Adobe Reader as PDF default app. There are many ways to do so.

1. Change Open with settings from file property
* Open File Explorer.
* Locate one PDF file.

* Right on the PDF file and select Properties.

* Under General, the Opens with is Microsoft Edge. Click Change.

* Select Adobe Reader or Adobe Acrobat. If you don’t see Adobe apps, click More apps.

* Click OK to save the settings. Now, the Opens with has been changed to Adobe app.

2. Change the default apps from Settings

* Click Settings icon.

* Click Apps

* Click Default apps on the left pan.

* Click on Choose default apps by file type

* Find .pdf 

* Click on the current default app, Microsoft Edge in our example.

 * Select the apps you want to be the default app, Adobe Acrobat Reader DC in our example.

* After closing, you should have Adobe Acrobat Reader DC as default app. 

Please view this step by step video:

By default, Windows 10 opens PDF with Microsoft Edge. That may cause some problems and can’t open the new version of PDF file. This article shows how to change this default settings so that it opens PDF form Adobe Reader. There are many ways to do so.

1. Change Open with settings from file property
* Open File Explorer.
* Locate one PDF file.

* Right on the PDF file and select Properties.

* Under General, the Opens with is Microsoft Edge. Click Change.

* Select Adobe Reader or Adobe Acrobat. If you don’t see Adobe apps, click More apps.

* Click OK to save the settings. Now, the Opens with has been changed to Adobe app.

2. Change the default apps from Settings

* Click Settings icon.

* Click Apps

* Click Default apps on the left pan.

* Click on Choose default apps by file type

* Find .pdf  

* Click on the current default app, Microsoft Edge in our example.

 * Select the apps you want to be the default app, Adobe Acrobat Reader DC in our example.

* After closing, you should have Adobe Acrobat Reader DC as default app. 

Please view this step by step video:

Situation: when downloading or transferring an executable file into your computer,  you may receive a denied access message from Symantec Endpoint Protection. If this is a trusted software or file, you may want to disable Symantec End Point temporarily. This article shows how to do so.

There are multiple ways to disable Symantec End Points. 1.Disable Symantec End Point from the system tray.

• Click on the System Tray.

• Right-Click on Symantec End Protection icon

• Click Disable Symantec Endpoint Protection

• Click Yes in Do you want to allow this app to make changes to your device?

• Now the Symantec End Protection is disabled. After completing the download or transfer, follow the same step to enable it.

2. Disable Symantec End Protection by running stop command

* In the search bar, type smc –stop

* Click Open.

* Click Yes in Do you want to allow this app to make changes to your device?

• The black screen popup and disappear.
• If you check the System Tray, you don’t see Symantec End Protection icon anymore.

• Symantec End Protection has been disabled and try to download or transfer the file.

•After finishing, run this command in Search bar: smc –start.

•Click on Open.

* Check the System Tray to make sure the Symantec End Protection is enabled. Note: it may take a few minutes.

Please view this step by step video:

How to disable Symantec End Protection Temporarily

Q: I just switch my phone number. How to change Authentication Phone Number for office 365?

A: There are two different situations.

1. The old phone or phone number still work.

Please refer to this post:

How to change MFA verification method

2. The old phone or phone number doesn’t work.

Please refer to this post:

• How to disable and re-enable multi-factor authentication in Office 365

One way or other, you need to have the follow screen popup for you to change the phone number.

Or view this step by step video:

By default, multi-factor authentication (MFA) is turned. In some situations, you may need to disable and re-enable MFA for whole organization or a user. This video shows how to do so.

1. Sign into the Microsoft 365 admin center with global admin credentials. Click on Admin.

2. In the left pan choose Show All and under Admin centers, choose Azure Active Directory.

3. In the Azure Active Directory admin center choose Azure Active Directory.

Alternatively, you can login Azure portal.

4. To disable or enable Security default for whole organization, go to Properties>Manage Security default.

Click Yes for Enable Security default or No for Disable Security default.  

5. To disable or enable one or some users, login Office 365. Go to Users>Active users.

* Click on Multi-factor authentication

* Enter the username and press Enter.

* You may have these options: Disable, Enforce and Manage user settings. Click on Manage user settings, and then check Require selected users to provide contact methods again. Click on Save.

* Updates successful. Now, when the user login Office 365, he/she will be prompted to

Note 1.The settings may take a while to active.

2.Make sure the account is MFA enabled.. If it is disabled, you need to enable it first

Please view this step by step video:

After a Windows 10 update, you may loss the Microsoft XPS Document Writer. This article shows how to re-install Microsoft XPS Document Writer.

1.Add Microsoft XPS Document Writer in Programs & Features

• Type optionalfeatures in the Search bar.

• Click Open.

* Under Windows Features, check Microsoft XPS Document Writer. Then OK to add the  Microsoft XPS Document Writer.

2. Install Microsoft XPS Document Writer in Add printers & scanners. ●

* Click Settings icon.

* Click Devices.

•Click on Printers & scanners on the left pan.

•Click on Add a printer or scanner.

* Click on The printer that I want isn’t listed.

* Check Add a local printer or network printer with manual settings.

•Check Use an existing port.

•Select xps (Local Port)

•Click Next to add the Microsoft XPS Document Writer.

3. Re-install XPS driver – If you have a problem add Microsoft XPS Document Writer  using above methods, try to install XPS Driver.
* You can download the Microsoft XPS Document Writer driver from this link:

http://www.chicagotech.net/XPS-Document-Writer.zip 

* Unzipped and copy these files to a temp folder.

* Go to Settings>Devices

* Click on Printer & scanners.

* Then + icon Add a printer & scanner.

* Click on The printer that I want isn’t listed.

* Check Add a local printer or network printer with manual settings.

* Check on Create a new port and then Local Port.

* Enter xps in the port name. Then OK.

* Click Have Disk. Then Next. 

* Click Browse and then OK.

* Browse to the location where you save these downloaded files. Select prnms001.inf and click Open.

* Click OK to continue.

* Microsoft XPS Document Writer will show up. Click Next.

* Click Next to install the Microsoft XPS Document Writer.  

Please view this step by step video:

If your organization enables Office 365 Multi-Factor Authentication (MFA), Microsoft will send the test code or call to your phone when you login office app or office.com. This video shows you how to switch between MFA text or call.

In above screen, click Sign in another way. You will have an option to switch between Text and Call.

If you would like to change the MFA verification method, please search this YouTube link.

How to change MFA verification method

Please view this step by step video:

If your organization enables Office 365 Multi-Factor Authentication (MFA), this will apply to all users. This article will show you how to reset a user’s MFA in Office 365.

1. Login Office.com using your admin account. Then click on All apps icon.

2. Click on Admin.

3. Click on Users and then Active users.

4. Click on Multi-factor authentication

5. Select the user you want to reset. Or you can use Search bar to search the user. Click Manage User settings.

6. You have these options: Require selected users to provide contact methods again; Delete all existing app passwords generated by the selected users; Restore multi-factor authentication on all remembered devices.

Please view this step by step video:

More and more people use online Outlook on Office 365. This video shows how to edit Outlook signature on Office.com.

1. Login Office 365 using your credentials and open Outlook.

2. With the Outlook open, click on the Settings icon. 

3. Under Settings, click on View all Outlook settings.

4. In the Settings page, click on Mail>Compose and Reply.  

* You can save an image.

* You have options to include the signature on new message and forward or reply message.

* You also have options to choose Message format, reply or Reply all.

5. Close will save the settings automatically. 

Please view this step by step video: