Author: Bob Lin

Situation: the client uses Mitel phone system. One of users reports, her shows Anonymous and can’t make phone call.

Troubleshooting: she needs to switch the Software phone to Desk phone on Mitel Connect.

Please view step by step video:

1. Run Mitel Connect by double clicking on Mitel Connect icon.
2. If the Mitel Connect popup for credentials, click Show advanced.
3. Make sure you check Use Windows Credentials and Remember me. And other info are correct.
4. Click Login to continue.
5. After login, double-click on your name.
6. Mitel Connect will open right pane.
7. Now, you have options to switch between Desk phone and Software phone.

Please view step by step vidoe:

Situation: The client’s active Palo Alto Firewall failed and they would like to active the Standby Firewall to replace the failed firewall. Here is how.

1. install all software and Applications to match the active firewall. Please refer to this post:

How to upgrade Palo Alto Firewall Standby software and applications

2. Export named configuration snapshot from the active Firewall and import it into Standby firewall. Please refer to this psot:

How to export and import Palo Alto Firewall configuration

3. Switch the network cable from Active firewall to Standby firewall.
4. Download and install latest Threats on the new active firewall.

5. Test it.

Please view this step by step video:

Situation: The client has a Palo Alto Firewall. They just add one Standby PA Firewall as backup. When they try to upgrade the software and applications on standby firewall to match the software and applications on Active firewall, they can’t because the version is too old. This article shows you how to upgrade Software and Applications on a standby Palo Alto Firewall.

Resolution: 1. Login Palo Alto network support portal.

2. Navigate to Update>Software Updates to download the version you need. Note: If you need old version, you may contact support to get for you.

3. To upgrade the software, go to Device>Software.

4. Click Update in the bottom.

4. In Import Software Package, click Browse.

5. After uploading, click on Install to install the Software.

6. To install Applications, navigate to Device>Dynamic Update.

7. Select the Type, for example Application and Threats. Then Browse the application file you downloaded before.

8. Select Package Type, Application and Threats in our example.

9. The installation may take a few minutes.

10. When completing the installation, click Close.

11. Now, the the new Application shows up as Currently Installed.

12. Now, send Submit and restart the Firewall. Then check the Software and Application status.

Please view this step by step video:

You can use slmgr /xpr command to check if Windows 10 is activated.

You can also use commands to find the Windows Product key.

Option 1: run command prompt as admin. Enter this command:

wmic path softwarelicensingservice get OA3xOriginalProductKey

Option 2: Run PowerShell as admin. Enter this PowerShell command:

(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

Option 1: run command prompt as admin. Enter this command:

wmic path softwarelicensingservice get OA3xOriginalProductKey

Option 2: Run PowerShell as admin. Enter this PowerShell command:

(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

Option 3: Use Powershell script

• Open Notepad
• Copy and paste the following text into the notepad window

function Get-WindowsKey {## function to retrieve the Windows Product Key from any PC## by Nedim Mehicparam ($targets = ".")$hklm = 2147483650$regPath = "Software\Microsoft\Windows NT\CurrentVersion"$regValue = "DigitalProductId"Foreach ($target in $targets) {$productKey = $null$win32os = $null$wmi = [WMIClass]"\\$target\root\default:stdRegProv"$data = $wmi.GetBinaryValue($hklm,$regPath,$regValue)$binArray = ($data.uValue)[52..66]$charsArray = "B","C","D","F","G","H","J","K","M","P","Q","R","T","V","W","X","Y","2","3","4","6","7","8","9"## decrypt base24encoded binary dataFor ($i = 24; $i -ge 0; $i--) {$k = 0For ($j = 14; $j -ge 0; $j--) {$k = $k * 256-bxor $binArray[$j]$binArray[$j] = [math]::truncate($k / 24)$k = $k % 24}$productKey = $charsArray[$k] + $productKeyIf (($i % 5-eq 0) -and ($i -ne 0)) {$productKey = "-"+ $productKey}}$win32os = Get-WmiObject Win32_OperatingSystem -computer $target$obj = New-Object Object$obj | Add-Member Noteproperty Computer -value $target$obj | Add-Member Noteproperty Caption -value $win32os.Caption$obj | Add-Member Noteproperty CSDVersion -value $win32os.CSDVersion$obj | Add-Member Noteproperty OSArch -value $win32os.OSArchitecture$obj | Add-Member Noteproperty BuildNumber -value $win32os.BuildNumber$obj | Add-Member Noteproperty RegisteredTo -value $win32os.RegisteredUser$obj | Add-Member Noteproperty ProductID -value $win32os.SerialNumber$obj | Add-Member Noteproperty ProductKey -value $productkey$obj}}

• Save the file with the .ps1 extension on C:\, For Example KeyFinder.ps1
• Run Powershell as admin and type in

Set-ExecutionPolicy RemoteSigned

• Next run this command

Import-Module C:\Keyfinder.ps1; Get-WindowsKey

It displays Product key.

Please view this step by step video:

The answer is no. Currently, there is no option of making video calls to friends or relatives using Telegram. You can send video messages. to send video messages go to chat mic swish into camera. then hold camera and record video and send.

Alternatively, IF YOU INSTALL VIDOGRAM YOU WILL BE ABLE TO DO VIDEO CALLS

JUST ENSURE YOU USE THE SAME PHONE NUMBER WHICH YOU USED FOR TELEGRAM

INSTALL VIDOGRAM BELOW:

https://play.google.c… Show More

Telegram is popular and more secure messaging app like WhatsApp and WeChat. You can create a group chat with up to 200, 000 members and it runs faster than WeChat. This how to shows you how to install and setup.

1. Install Telegram is easy as other mobile apps. Just search on the store such as Apple Store and Play Store.
2. After downloading and installing, enter your phone number.
3. Telegram will send you a code after entering your phone number. Enter the code and go to Next.
4. It may popups this message: Telegram needs to access to your contacts so that you can connect with your friends across all your device. Your contacts will be continuously synced with Telegram’s heavily encrypted cloud servers. You can tap NOT NOW or CONTINUE.
5. Now, the Telegram is ready to use with Welcome to Telegram message.
6. To setup Profile, Group, Secret Channel, Contact and other settings, tap menu icon.
7. After tapping menu icon, you will have these options: New Group, New Secret Chat, New Channel, Contacts, Calls, Saved Messages, Settings, Invite Friends, Telegram FAQ.
8. Or you can tap Edit icon to create New Group, New Secret Chat, New Channel.
9. To send a message to a group or an individual, tap the name.
10. You have options to send GIF, send text or Audio, attach photos, Locations, Files, Poll, and Music.

Please view this step by step video:

LINE is a freeware messenger app for instant communications on electronic devices such as Mobile phones, tablet, and PC. The service is operated by Line Corporation, a subsidiary of Korean internet search engine company, Naver Corporation.

LINE Features:

1. Line Friends: characters that are shown in stickers of the application.
2. Line Pay: allows users to request and send money from users in their contact list and make mobile payments in store
3. Line Taxi: users can request a taxi and automatically pay for it when they connect their account to Line Pay in Japan.
4. Line Wow: allows users to instantly access delivery services for registered food or products and services.
5. Line Man: On-demand assistant for food and messenger delivery services in Bangkok.
6. Line Today: A news hub integrated in the Line app.
7. Line TV: A video on demand service operating in Taiwan and Thailand.
8. Line Shopping: or online shopping.
9. Stores: physical stores in Japan, South Korea, China, Taiwan, Hong Kong, Thailand, U.S. and a Korean online store to purchase LINE Friends merchandise.

Telegram is a multi-platform messaging service founded by Russian entrepreneur Pavel Durov. Telegram’s headline feature is privacy, and to ensure this it employs end-to-end encryption.  It doesn’t allow advertising or data collection and sharing.

The pros of Telegram: Speed, security, large file size and simplicity.

The cons of Telegram: Can’t make video calls; Offline status functionality problem; lacks the Stories feature.

Features of Telegram

1. The most important and the best feature of the Telegram app is its security.
2. Chat Folders allows you to categorize your chats into different labels and Telegram sort things out for you. Telegram gets super clean and much easier to manage.
3. Edit Sent Messages
4. Copy a Part of Text from a Message
5. Delete Sender’s Message
6. Turn Off Notifications for Individual Contacts
7. Stop Being Added to Random Groups
8. Send Silent Messages
9. Schedule Messages
10. Set Reminders
11. Self-destruct Medias and messages in Secret Chats
12. Add Nearby People and Group. This comes really handy when you want to add someone to your Telegram without sharing your mobile number.  For example, if you are going to conferences, campuses or festivals, you can find several groups related to the place and event just like that.
13. Edit Photos/Videos
14. Quick GIF and YouTube Search
15. Add Animated Stickers to Images/Videos
16. Slow Mode
17. Polls and Quiz Mode
18. Create Timestamp for Videos
19. Send Uncompressed Media without Changing the File Extension
20. View Search Results in List View
21. Change Phone Numbers
22. Use Multiple Telegram Accounts
23. Custom Theme and Folders
24. Terminate Active Sessions
25. Clear Telegram Cache and Local Database
26. Share Live Locations.
27. Free Unlimited Online Storage
28. Lock Your Conversations.
29. Slow Mode