Net/PC How to

Situation: None of user can access the time clock, TrusShift network device.

Solution 1: Reset the network device by unplugging the power cord and plugging it back in.

Solution 2: The device might not be assigned an IP address or could be on a different network. Try the following:

• Ping the device if you know its IP address.

• In the DHCP settings, ensure the device is on the same network and that an IP address has been assigned to it.

• Verify that the DHCP settings on the network device are set to “Auto” or are configured for static IP.

Solution 3: An IP address conflict might be preventing access to the network device. For example, the IP address 192.168.1.101 might already be in use by another device.

It is recommended to use static IP addresses to avoid conflicts.

Solution 4: The issue could be due to a bad cable or the device being too far away to obtain an IP address from the DHCP server. Use a laptop to test it.

Please view this step by step video:

To link your existing WordPress site to your new hosting environment, you’ll need to migrate your WordPress site. Here’s a step-by-step guide to help you through the process:

1. Backup Your Existing Site:

Before making any changes, ensure you have a complete backup of your current website. You can use plugins like UpdraftPlus, Duplicator, or All-in-One WP Migration to create a backup.

Steps with All-in-One WP Migration:

1. Install the Plugin:
   • Go to Plugins > Add New in your WordPress dashboard.
   • Search for All-in-One WP Migration.
   • Install and activate the plugin.
2. Export Your Site:
   • Go to All-in-One WP Migration > Export.
   • Click on Export To and choose File.
   • Download the export file when it’s ready.

2. Set Up WordPress on the New Hosting:

1. Install WordPress:
   • Follow your new hosting provider’s instructions to install WordPress.
   • Ensure WordPress is installed and you can access the new site’s dashboard.

3. Import Your Site to the New Hosting:

1. Install All-in-One WP Migration Plugin:
   • On your new WordPress site, go to Plugins > Add New.
   • Search for All-in-One WP Migration.
   • Install and activate the plugin.
2. Import Your Site:
   • Go to All-in-One WP Migration > Import.
   • Click on Import From and choose File.
   • Upload the export file you downloaded from your old site.
   • Follow the prompts to complete the import process.

4. Update DNS Settings:

1. Get New Nameservers:
   • Your new hosting provider will give you new nameservers (usually found in the hosting account dashboard).
2. Update at Domain Registrar:
   • Log in to your domain registrar where your domain is registered.
   • Find the DNS settings or Nameservers section.
   • Replace the old nameservers with the new ones provided by your hosting company.
   • Save changes and allow up to 48 hours for the DNS to propagate.

5. Check Your Site:

1. Verify the Site:
   • After DNS propagation, visit your site to ensure everything is working correctly.
   • Check for any missing content or broken links and fix them as necessary.
2. Update Permalinks:
   • Go to Settings > Permalinks in your WordPress dashboard.
   • Click Save Changes to refresh your permalink structure.

Additional Tips:

• Database Connection Issues: If you encounter any database connection issues, verify the wp-config.php file on your new hosting for correct database credentials (DB_NAME, DB_USER, DB_PASSWORD, DB_HOST).
• SSL Certificate: If your old site used HTTPS, ensure you set up an SSL certificate on your new hosting.
• Testing: Before changing the DNS, you can test the new setup by modifying the hosts file on your computer to point your domain to the new server’s IP address.

Following these steps should help you successfully migrate and link your existing WordPress site to the new hosting environment. If you encounter any issues, your new hosting provider’s support team should also be able to assist you.

Clipboard issues in Windows 11, particularly with copy and paste functionality, can arise from several factors, such as system file corruption, software conflicts, and clipboard history problems. Here’s a consolidated summary of the key points and solutions:

Problems Identified:

1. Clipboard and System Malfunctions: Post-installation issues where the clipboard, Windows key, graphic display settings, and taskbar become unresponsive, requiring programs to be run from Task Manager.
2. Clipboard History Issues: Clipboard failures after usage, especially with complex data, causing Windows Explorer address bar malfunctions.
3. Corrupted System Files: Potential corruption affecting copy and paste functionality.
4. Conflicting Software: Background apps potentially conflicting with clipboard functions.
5. RDP Clipboard Monitor Failures: The rdpclip.exe process crashing or not running.
6. Malware: Potential malware interference with clipboard operations.

Key Solutions:

1. Turn Off Clipboard History:
   • Navigate to System > Clipboard and turn off Clipboard History.
   • Reboot the system if necessary.
2. Repair System Files:
   • Run Command Prompt as an administrator.
   • Execute sfc /scannow to scan and repair corrupted system files.
   • Use DISM /Online /Cleanup-Image /RestoreHealth for further repair.
3. Restart RDP Clipboard Monitor:
   • Open Task Manager (Ctrl + Shift + Esc), go to File > Run new task.
   • Check “Create this task with administrative privileges.”
   • Input rdpclip.exe and confirm.
   • Use Command Prompt to kill and restart the process if needed.
4. Clear Clipboard Data:
   • Open Settings > System > Clipboard.
   • Click the “Clear” button to remove clipboard history.
5. Restart Windows Explorer:
   • In Task Manager, find and select the Windows Explorer process.
   • Click “Restart.”
6. Clean Boot:
   • Run msconfig to access System Configuration.
   • Disable all third-party services while hiding Microsoft services.
   • Restart the system to identify conflicting applications or services.
7. Scan for Malware:
   • Use Windows Defender or a reliable antivirus like Malwarebytes for a thorough scan.
8. Reset Windows 11 (Last Resort):
   • Open Settings > System > Recovery > Reset this PC.
   • Choose “Keep my files” for a reset while preserving user data.
9. Enable Clipboard History:
   • Activate Clipboard History via Settings or by using ms-settings:clipboard in the Run dialog.
   • Access it with Windows key + V.
10. Additional Tips:
    • Verify if the issue is app-specific by testing copy-paste in different applications.
    • Use both keyboard shortcuts (Ctrl + C, Ctrl + V) and context menu options.
    • Ensure the physical keyboard is functioning properly.
    • Install any pending system updates to ensure the latest fixes and improvements.

These steps cover the most common troubleshooting methods to resolve clipboard issues in Windows 11. Implementing them systematically can help restore normal copy and paste functionality.

Please view this step by step video:

Script:

Welcome to the Serengeti National Park, a world-renowned wildlife reserve in Tanzania. Known for its diverse ecosystems, abundant wildlife, and stunning landscapes, the Serengeti offers an unparalleled safari experience.

One of the key attractions is the Great Migration, where over 1.5 million wildebeest, along with zebras and gazelles, journey across the plains. Witness the dramatic river crossings at the Mara and Grumeti Rivers, where predators like crocodiles and lions await.

Explore the Seronera Valley, often called the heart of the Serengeti. This central area is teeming with wildlife, from large predators like lions, leopards, and cheetahs, to herbivores such as elephants, giraffes, and antelopes.

Head to the Grumeti River in the western corridor for spectacular views of crocodiles and other wildlife during the migration crossings. The Lobo Valley in the northern Serengeti offers rugged terrain and high concentrations of wildlife year-round.

Don’t miss the Ngorongoro Conservation Area adjacent to the park. Here, you can visit the Ngorongoro Crater, explore Maasai villages, and see the historic Olduvai Gorge.

For a unique perspective, try a hot air balloon safari. Sunrise flights provide stunning views of the vast landscapes and wildlife below.

The Serengeti is home to the Big Five: lions, elephants, buffalo, leopards, and rhinos. You’ll also find cheetahs, hyenas, and even the elusive African wild dogs. Herbivores like wildebeest, zebras, giraffes, and gazelles are plentiful, making the Serengeti a wildlife enthusiast’s paradise.

Bird lovers will enjoy spotting ostriches, secretary birds, and a variety of raptors among the over 500 bird species in the park.

Plan your visit during the dry season from June to October for the best wildlife viewing. The Great Migration typically peaks in June and July at the Mara River. To book a safari, consider reputable tour operators who offer guided tours and accommodation options ranging from luxury lodges to camping sites.

Discover the Serengeti National Park, where the wonders of the natural world await. Start planning your adventure today and experience one of the greatest wildlife spectacles on Earth.

Option 1: Through Settings:

1. Open Settings.
2. Click on Personalization.
3. Navigate to the Taskbar page on the right-hand side.
4. Under the Taskbar Items section, find the toggle switch for Copilot (preview) and set it to Off1.

Option 2: Using the Registry Editor:

1. Press Win + R to open the Run dialog.
2. Type regedit and hit Enter to open the Registry Editor.
3. Navigate to HKCU\Software\Policies\Microsoft\Windows.
4. Right-click on the Windows folder, create a new Key named WindowsCopilot.
5. Inside the WindowsCopilot key, create a DWORD value named TurnOffWindowsCopilot with a value of 1.
6. Restart your computer for the change to take effect.

Please view this step by step video:

If your OneDrive folder in File Explorer is empty, it could be due to a few common issues.

Here are some troubleshooting steps you can follow to identify and resolve the problem:

1. Ensure OneDrive is Running

Make sure that OneDrive is running on your computer.

• Check System Tray:
  • Look for the OneDrive icon in the system tray (bottom-right corner of the screen). If you don’t see it, click the arrow to show hidden icons.

• If the icon is missing or with red x, search for OneDrive in the Start menu and open the application.

2. Check OneDrive Account and Sync Status

Ensure that you are signed in to the correct OneDrive account and that syncing is active.

• Sign In:
  • Right-click the OneDrive icon in the system tray and select “Settings.”

• Go to the “Account” tab and make sure you are signed in to the correct account, and link to the PC.

• Check Sync Status:
  • Right-click the OneDrive icon in the system tray and select “View online” to see if your files are present in the web version of OneDrive.

3. Enable Files On-Demand

Ensure that Files On-Demand is enabled if you haven’t done so already.

1. Open OneDrive Settings:
   • Right-click the OneDrive icon in the system tray and select “Settings.”
2. Enable Files On-Demand:
   • Go to the “Advanced settings” tab.

1. Ensure the “Save space and download files as you use them” option is checked.

4. Check Folder Sync Settings

Make sure the folders you want to see in File Explorer are selected for syncing.

1. Open OneDrive Settings:
   • Right-click the OneDrive icon in the system tray and select “Settings.”
2. Choose Folders to Sync:
   • Go to the “Account” tab and click on “Choose folders.”

1. Make sure the folders you want to appear in File Explorer are checked.

5. Reset OneDrive

If the above steps don’t work, you can try resetting OneDrive.

Run Command Prompt:

Press Win + R, type cmd, and press Enter.

Enter Reset Command:

Type the following command and press Enter code%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Restart OneDrive:

After the reset process completes, open OneDrive from the Start menu.

7. Check Disk Space

Ensure that your laptop has enough free space for OneDrive to sync files.

• Check Available Space:
  • Right-click the drive where OneDrive is located (usually the C: drive) and select “Properties.”

• Check the amount of free space available. If space is low, consider freeing up space by removing unnecessary files.

8. Reinstall OneDrive

If none of the above steps work, try uninstalling and reinstalling OneDrive.

1. Uninstall OneDrive:
   • Open Settings from the Start menu.
   • Go to “Apps” and find Microsoft OneDrive in the list.
   • Select OneDrive and click “Uninstall.”
2. Reinstall OneDrive:
   • Download the latest version of OneDrive from the OneDrive website.
   • Install OneDrive and sign in to your account.

By following these steps, you should be able to resolve the issue of an empty OneDrive folder in File Explorer.

Please view this step by step video:

When transferring your domain to a different hosting company, you may need to check the status of your DNS Name Server for a domain. To find the DNS Name Server for a domain, please follow these steps:

1. Open Command Prompt (type cmd in the Search Box).

2. Type NSLOOKUP and press Enter.

3. Type set querytype=soa and press Enter.

4. Now, type your desired domain name, for example, www.howtonetworking.com, and the primary name server mentioned is the authoritative name server of that domain.

Note: If it shows “No start of authority (SOA) records available for the domain name,” the transfer hasn’t completed. Normally, the propagation may take 24-72 hours.

Please view this video:

Microsoft Windows Generic Product Keys are also called default keys, which allow you to install a specific Windows OS without needing your licensed product key. A good example is when you are replacing a motherboard or installing a VM. Please be advised that you can use such keys to install the OS, but not for activation.

Windows 11 Edition        Generic Key

Windows 11 Home          YTMG3-N6DKC-DKB77-7M9GH-8HVX7

Windows 11 Home N      4CPRK-NM3K3-X6XXQ-RXX86-WXCHW

Windows 11 Home Home Single Language            BT79Q-G7N6G-PGBYW-4YWX6-6F4BT

Windows 11 Home Country Specific         N2434-X9D7W-8PF6X-8DV9T-8TYMD

Windows 11 Pro               VK7JG-NPHTM-C97JM-9MPGT-3V66T

Windows 11 Pro N           2B87N-8KFHP-DKV6R-Y2C8J-PKCKT

Windows 11 Pro for Workstations             DXG7C-N36C4-C4HTG-X4T3X-2YV77

Windows 11 Pro for Workstations N         WYPNQ-8C467-V2W6J-TX4WX-WT2RQ

Windows 11 Pro Education          8PTT6-RNW4C-6V7J2-C2D3X-MHBPB

Windows 11 Pro Education N      GJTYN-HDMQY-FRR76-HVGC7-QPF8P

Windows 11 Education  YNMGQ-8RYV3-4PGQ3-C8XTP-7CFBY

Windows 11 Education N              84NGF-MHBT6-FXBX8-QWJK7-DRR8H

Windows 11 Enterprise  XGVPP-NMH47-7TTHJ-W3FW7-8HV2C

Windows 11 Enterprise N             WGGHN-J84D6-QYCPR-T7PJ7-X766F

Windows 11 Enterprise G N         FW7NV-4T673-HF4VX-9X4MM-B4H4T

Additionally, there are also product keys for KMS clients. If your OS is supposed to work with a KMS server, you must install the appropriate product key (GVLK) instead of the retail one. The keys are as follows.

KMS Client Product Keys for Windows 11

Windows 11 Edition        KMS Client Key

Windows 11 Home          TX9XD-98N7V-6WMQ6-BX7FG-H8Q99

Windows 11 Home N      3KHY7-WNT83-DGQKR-F7HPR-844BM

Windows 11 Home Home Single Language            7HNRX-D7KGG-3K4RQ-4WPJ4-YTDFH

Windows 11 Home Country Specific         PVMJN-6DFY6-9CCP6-7BKTT-D3WVR

Windows 11 Pro               W269N-WFGWX-YVC9B-4J6C9-T83GX

Windows 11 Pro N           MH37W-N47XK-V7XM9-C7227-GCQG9

Windows 11 Pro for Workstations             NRG8B-VKK3Q-CXVCJ-9G2XF-6Q84J

Windows 11 Pro for Workstations N         9FNHH-K3HBT-3W4TD-6383H-6XYWF

Windows 11 Pro Education          6TP4R-GNPTD-KYYHQ-7B7DP-J447Y

Windows 11 Pro Education N      YVWGF-BXNMC-HTQYQ-CPQ99-66QFC

Windows 11 Education  NW6C2-QMPVW-D7KKK-3GKT6-VCFB2

Windows 11 Education N              2WH4N-8QGBV-H22JP-CT43Q-MDWWJ

Windows 11 Enterprise  NPPR9-FWDCX-D2C8J-H872K-2YT43

Windows 11 Enterprise N             DPH2V-TTNVB-4X9Q3-TJR4H-KHJW4

Windows 11 Enterprise G              YYVX9-NTFWV-6MDM3-9PT4T-4M68B

Windows 11 Enterprise G N         44RPN-FTY23-9VTTB-MP9BX-T84FV

Windows 11 Enterprise LTSC 2019            M7XTQ-FN8P6-TTKYV-9D4CC-J462D Windows 11 Enterprise N LTSC 2019        92NFX-8DJQP-P6BBQ-THF9C-7CG2H

Once you have installed Windows 11 with a generic product key, you may need to replace the installed product key with the one that allows activation, e.g. with your retail key. If you have a digital license linked to your Microsoft Account, the operating system will automatically use a generic key after you login your Microsoft account.

For Windows 10

Windows 10 Pro               W269N-WFGWX-YVC9B-4J6C9-T83GX

Windows 10 Pro N           MH37W-N47XK-V7XM9-C7227-GCQG9

Windows 10 Home – YTMG3-N6DKC-DKB77-7M9GH-8HVX7

For Server

Windows Server v1809

Operating system edition              KMS Client Setup Key

Windows Server Datacenter         6NMRW-2C8FM-D24W7-TQWMY-CWH2D

Windows Server Standard            N2KJX-J94YW-TQVFB-DG9YT-724CC

Windows Server v1803

Operating system edition              KMS Client Setup Key

Windows Server Datacenter         2HXDN-KRXHB-GPYC7-YCKFJ-7FVDG

Windows Server Standard            PTXN8-JFHJM-4WC78-MPCBR-9W4KR

Windows Server v1709

Operating system edition              KMS Client Setup Key

Windows Server Datacenter         6Y6KB-N82V8-D8CQV-23MJW-BWTG6

Windows Server Standard            DPCNP-XQFKJ-BJF7R-FRC8D-GF6G4

Product keys for Windows Server LTSC/LTSB versions

Windows Server 2019

Operating system edition              KMS Client Setup Key

Windows Server 2019 Datacenter             WMDGN-G9PQG-XVVXX-R3X43-63DFG

Windows Server 2019 Standard N69G4-B89J2-4G8F4-WWYCC-J464C

Windows Server 2019 Essentials WVDHN-86M7X-466P6-VHXV7-YY726

Windows Server 2016

Operating system edition              KMS Client Setup Key

Windows Server 2016 Datacenter             CB7KF-BWN84-R7R2Y-793K2-8XDDG

Windows Server 2016 Standard WC2BQ-8NRM3-FDDYY-2BFGV-KHKQY

Windows Server 2016 Essentials JCKRF-N37P4-C2D82-9YXRT-4M63B

Please view this YouTube:

Creating videos in Clipchamp is a straightforward process. Here’s a step-by-step guide to help you get started:

Option 1: Create a New Project

1. Start a New Project: Once logged in, click on “Create a video” or “Start a new project.”

1. Select Aspect Ratio: Choose the 16:9 aspect ratio for YouTube videos.

Option 2: Import Media

1. Upload Files: Click on the “Add Media” button to upload your video files, images, and audio clips from your computer. You can also drag and drop files directly into the media library.

1. Stock Media: You can also use Clipchamp’s stock media library for additional footage, images, and music.

Option 3: Create a video with AI

How to Edit Your Video

1. Drag to Timeline: Drag your media files to the timeline at the bottom of the screen.

1. Trim and Split: Use the trimming and splitting tools to cut out any unwanted parts of your video.
2. Add Text and Titles: Click on the “Text” option to add titles, captions, and other text elements to your video.
3. Transitions and Effects: Apply transitions between clips and add effects to enhance your video. Clipchamp offers a variety of transitions and filters.
4. Audio: Add background music or voiceovers. Adjust the volume levels to ensure the audio is balanced.

Add Finishing Touches

1. Review: Watch your video from start to finish to ensure everything looks and sounds good.
2. Adjustments: Make any final adjustments to the clips, text, and audio.

Export Your Video

1. Export: Once you’re happy with your video, click the “Export” button.
2. Choose Quality: Select the video resolution (1080p is recommended for YouTube).
3. Export and Save: Click “Export” to start the rendering process. Once done, save the video file to your computer.

Upload to YouTube

1. Go to YouTube: Visit YouTube and log in to your account.
2. Upload Video: Click on the camera icon with a plus sign (upload) and select your exported video file.
3. Fill Details: Enter the title, description, tags, and choose a thumbnail for your video.
4. Publish: Once everything is set, click “Publish” to upload your video to your YouTube channel.

Tips for a Great YouTube Video

• Engaging Content: Make sure your content is interesting and engaging for your audience.
• Good Lighting: Ensure your videos are well-lit.
• Clear Audio: Use a good microphone for clear audio.
• Consistent Branding: Use consistent colors, fonts, and styles to establish your brand.

Please view this video for step by step instruction:

If the Hard Disk Error 3F0 boot device not found is displayed on a black screen, use the following procedures to try to resolve the error.

Resolution 1: Perform Hard Reset

• Turn off your PC and remove the AC adapter from it.
• Make sure there is no peripheral device connected now to your PC.
• After that, press the Power button for about 15 seconds to drain out the residual charge.
• Now, press the Power button again to reboot your system.
• Once the Startup menu appears, use arrow keys to navigate to Start Windows Normally and hit Enter.
• Connect all the needed devices and see if the error is resolved.

Resolution 2: Reset Your Hard Drive

You can try resetting the hard drive to fix the error. To do so, follow the given steps:

• Turn off your PC by pressing the Power button and unplug the power cable.
• Now, disconnect the hard drive and reconnect again.
• Reboot your PC to check if it works seamlessly without showing any error.

Resolution 3: Restore BIOS default settings

1. Turn off the computer and wait five seconds.
2. Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.
4. Press f10 to Save and Exit.
5. Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Resolution 4: Boot PC with Bootable Media and Rebuild MBR

If you’re having trouble booting your PC normally, boot your PC with bootable media and then rebuild the MBR (Master Boot Record). Here are the steps:

• Create installation media for Windows and boot your PC using the media.
• Next, select the language and other preferences and click ‘Next on the initial setup screen.
• Next, click Repair your computer.

• On Automatic Repair environment, click Advanced options.
• Then follow Troubleshoot > Advanced options > Command Prompt.

• In the Command Prompt window, type the following commands and press Enter.

BOOTREC /FIXMBR

BOOTREC /FIXBOOT

BOOTREC /rebuildbcd

• Once the process is complete, close the window.
• Reboot your system and check if it’s working fine.

Resolution 5: Reset your PC

If none of the above methods work, you’ll be left with only one option – resetting your PC. To do so, restart your PC with bootable installation media and follow the given steps:

• Enter Automatic Repair environment and click Advanced options.
• On the Choose an Option screen, click Troubleshoot.
• Next, click Reset this PC.

• Now, choose an option – Keep my files or Remove everything.

Note: To make this method work, it is recommended to choose Remove everything.

On the next prompt, click Just remove your files and then click Next.

A warning message will appear. Click Next > Reset.

• When prompted, click Continue.
• Once the process is finished, close the window and reboot your system.

Resetting your PC with the ‘Remove everything’ option will cause data loss. However, you can use a powerful data recovery software, such as Stellar Data Recovery Professional to recover the data after resetting your Windows PC. It is a DIY tool that efficiently restores any data from all types of storage devices.

Resolution 6: Run CHKDSK Command to Fix Bad Sectors on Hard Drive

Bad sectors on the hard drive may occur due to corruption, physical damage to the drive, etc. You can try running the CHKDSK command to fix the corruption and bad sectors on the hard drive. Follow the given steps:

• Type Command Prompt in Windows Search Box and run it as an administrator.
• In the Command Prompt Window, type CHKDSK /f/r/D: and press Enter. (Replace D: with your hard drive letter.

• Wait for a while. Once done, close the Command Prompt window and check if the problem is solved.

Caution: The CHKDSK command with the F and R attribute can fix the corrupted hard drive. However, this command scans and marks down the bad sectors on the hard drive and prevents Windows from reading and storing data on these bad sectors, eventually causing data loss.

Resolution 7: Perform the hard drive symptom test in HP PC Hardware Diagnostics UEFI

When Windows won’t start, use the following instructions to open the Symptom Tests menu, and then run the hard drive test.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
3. On the main menu, click Symptom Tests.

The Symptom Tests menu is displayed.

Your Symptom Tests menu might be different, depending on the components installed on your computer.

1. Select Hard disk/SSD drive issue, and then press enter.
2. If the computer has more than one hard drive, select the drive to test. To test all the hard drives, select Test All Hard Drives.

NOTE: 

If the test does not find a hard drive, try reinstalling Windows using the steps in Reinstall Windows on the hard drive.

When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

3. If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
4. If the hard drive fails a test, click Troubleshoot.
5. Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.
6. If the problem is not resolved, click Yes to contact HP Customer Support.
7. Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. You can also use your mobile device to take a photo of this information or to scan the displayed QR code. The information is also available in Test Logs on the main menu.
8. If your computer is online, click NEXT to go to the HP Customer Support website.

Resolution 8: Update the BIOS, please follow the manufactory instructions.

Please view this step by step video: