Net/PC How to

Situation: the client uses Mitel/ShoreTel phone system. They would like to know the Workgroup activity. Here is how.

1. Login Mitel/ShoreTel Connect Director.
2. Click Reporting icon (third from left). Then Call Details.

3. In Report type, you have 4 Workgroup reports: Workgroup Agent Detail Report, Workgroup Agent Summary Report, Workgroup Queue Summary Report, and Workgroup Service Level Summary Report.

4. After selecting a report type, add extension range, date and time.

5. After running the report, you have option to export it (The first icon of the top left)

Situation: the client uses Mitel/ShoreTel phone system. They would like to how many calls from outside daily. Here is how.

1. Login Mitel/ShoreTel Connect Director.
2. Click Reporting icon (third from left). Then Call Details.

3. In Report type, select User Activity Report. Add extension range, date, and time.

4. You also have option to export the report. On the first one of the left top.

Situation: The client has a problem to access a SFTP server. They would like to check the traffic status from the source. Here is how.

1. Login Paloalto firewall.
2. Navigate to Monitor>Logs>Traffic.
3. Enter (add.src in ip address), for example ( addr.src in 67.162.114.94 ).
4. Click search icon (narrow points to right)

Note: you can also search destination ip or port, for example,

( addr.src in in 67.162.114.94 ) and (port.dst eq 22)

(addr.src in 67.162.114.94) and (addr.dst in 10.0.0.86)

Note: If you don’t remember or don’t do it right, you can click on the IP address under Monitor>Source or Destination.

Use show location command, foe example

show location ip 16.62.78.202

16.62.78.20

United State

Situation: The client has Paloalto firewall block all foreign counties. However, they may want to allow to access foreign countries’ website.

Resolution: Add those foreign countries’ IP addresses to the block list exception. In this example, we will configure a rang IP addresses as a group.

1. Go to Objects>Regions, create a group name, USA-custom in our example and add the IP rang, 141.188.0.0-141.191.255.255 in our example.

2. Go to Policy>Security, select Outbound Blocked countries. add the group name we created in Objects, USA-custom in our example.

3. Run Commit to save the settings.

1. Login Paloalto firewall portal.
2. Navigate to Object>Security Profile>URL Filtering, add allow list.

Situation: The client uses WordPress 5.0.1. In the post editor, he doesn’t have add images option and Add block icon is grayed out.

Troubleshooting: It may be that he disable Visual Editor. To check the settings, go to Users>User Profile. Make sure Disable the visual editor when writing is not checked.

Situation: The client uses WordPress 5.0.1. He doesn’t have Visual Editor. All he has is HTML Editor as shown below..

Troubleshooting: It may be that he disable Visual Editor. To check the settings, go to Users>User Profile. Make sure Disable the visual editor when writing is not checked.