Home | Troubleshooting |  Quick Setup  |  Cisco How to  |  Wireless  |  Forums   | Site Map | Services  | About Us | Chicagotech MVP  | Search  | Contact Us  |              

 

 

How to modify the remote Assistance Invitation

When trying to remote access a XP computer to offer a remote assistance, you may receive the "Remote Assistance connection could not be established because the remote host name could not be resolved". You receive this message because the remote computer is behind a router or firewall, and the IP sent to you is the private IP behind the router or firewall.

One way to fix this problem is modifying the invitation file and replacing the private IP with the public IP or domain name. Note: to find out you’re your computer public IP, check this link, What’s MY IP.

To modify the invitation, open it from notepad. You will have similar line like this: <?xml version="1.0" encoding="Unicode" ?><UPLOADINFO TYPE="Escalated"><UPLOADDATA USERNAME="blin" RCTICKET="65538,1,192.168.10.100:3389;CPQnc4010:3389,
*,KiJyILQKb1HrUVNpK2wdsw/vwPgg5RsrPis+vDj4YNg=,*,*,Bf+vEQpHC5TDJSvexhdtYfluofM=" RCTICKETENCRYPTED="0" DtStart="1135978672" DtLength="60" PassStub="" L="0" /></UPLOADINFO>. Before :3389 is the private IP (in our case, it is 192.168.10.100) which needs to be replace with the public IP or domain name (chicagotech.dyndns.org). After modifying the invitation, it looks like this: <?xml version="1.0" encoding="Unicode" ?><UPLOADINFO TYPE="Escalated"><UPLOADDATA USERNAME="blin" RCTICKET="65538,1,chicagotech.dyndns.org:3389;CPQnc4010:3389,
*,KiJyILQKb1HrUVNpK2wdsw/vwPgg5RsrPis+vDj4YNg=,*,*,Bf+vEQpHC5TDJSvexhdtYfluofM=" RCTICKETENCRYPTED="0" DtStart="1135978672" DtLength="60" PassStub="" L="0" /></UPLOADINFO>.

Now, you should be able to access the remote computer.

Post your questions, comments, feedbacks and suggestions

Contact a consultant

Related Topics

How to configure Remote Assistance without sending invitation

How to use Remote Assistance without sending invitation

Unable to log you on because of an account restriction

How to modify the remote Assistance Invitation

Three ways to use Remote Assistance
   Use Remote Assistance via Instant Messaging
   Use Remote Assistance via E-Mail
   Use Remote Assistance via Sending a File

Troubleshooting Remote Desktop

How to fix the error "Remote Assistance connection could not be established because ... Why am I unable to control another XP by using Remote Assistance? ...
www.chicagotech.net/rdesktop.htm

Troubleshooting terminal server issues

Q: Why am I unable to control another XP by using Remote Assistance? ... By default, Offer Remote Assistance Settings is disabled. To do enable it, ...
www.chicagotech.net/troubleshootingts.htm  

 

 


 

 

Hit Counter   This web is provided "AS IS" with no warranties.
Copyright © 2002-2017 ChicagoTech.net, All rights reserved. Unauthorized reproduction forbidden.